XP – Slow user login, constant prompts for accessing file shares

XP – Slow user login, constant prompts for accessing file shares

2011-07-13
/ / /

At work we were having an issue that seemed to happen a lot at remote sites. Either login times were glacially slow, users could not access file shares without being prompted over and over again for their credentials and numerous logs of:
Event Type: Warning
Event Source: LSASRV
Event Category: SPNEGO (Negotiator)
Event ID: 40960
Date: date
Time: time
User: N/A
Computer: Computername
Description: The Security System detected an authentication error for the server ldap/dca.acc.local. The failure code from authentication protocol Kerberos was “There are currently no logon servers available to service the logon request. (0xc000005e)”.
For more information, see Help and Support Center at http://support.microsoft.com.
Data: 0000: c000005e

Event Type: Warning
Event Source: LSASRV
Event Category: SPNEGO (Negotiator)
Event ID: 40961
Date: date
Time: time
User: N/A
Computer: Computername
Description: The Security System could not establish a secured connection with the server ldap/Computername.domain.com. No authentication protocol was available.
For more information, see Help and Support Center at http://support.microsoft.com.
Data: 0000: c0000388

The fix to these issues is to switch Kerberos to UDP. After doing so the warnings disappeared and accessing file shares worked without constant reprompting. As well, logins for these remote users became much, much faster.

The change to set Kerberos to UDP is here:
http://support.microsoft.com/kb/244474

Start Registry Editor.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINESystemCurrentControlSetControlLsa KerberosParameters
Note If the Parameters key does not exist, create it now.
On the Edit menu, point to New, and then click DWORD Value.
Type MaxPacketSize, and then press ENTER.
Double-click MaxPacketSize, type 1 in the Value data box, click to select the Decimal option, and then click OK.
Quit Registry Editor.
Restart your computer.

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